Grievance Cell
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As per guidelines/instructions issued by Ordnance Factory Board, concerned GRIEVANCE CELL is maintained to functioning at Ordnance Factory Dum Dum.

Each and every employee has the right to represent his grievance on service matter for redressal of the same if he feels aggrieved on genuine reason. Grievance Officer will examine each applicant’s case in the light of existing order/instructions of the Govt. In case any sort of action is required to redress the grievance, the same is taken up by the Officer concerned and for purpose record/register is maintained by the office of Grievance Officer.

Shri S. C. Yadav, Deputy General Manager is appointed as Grievance Officer on behalf the Factory Management.
Contact No. : (033) 2569 4015

In case the applicant is not satisfied with the kind of disposal action taken by the Officer, he can appeal to Ord. Fy. Board (Sec-A/Grievance) or he can meet the General Manager to sort out his case.

These are the formalities to be followed by any person prior to file any court case against the department for redressal of his grievance.